Questions about our products, shipping or service?

On this page you will find answers to the most frequently asked questions.

We are happy to help, so you can choose rest, luxury and wellbeing with peace of mind. Can't find your question?

Feel free to get in touch.

Contact Luxyor

FAQ: Delivery & Returns

How quickly will my order be delivered?

Orders placed on working days before 5 pm are shipped the same day. Within the Netherlands they are usually delivered the next working day.

Can I track my order?

As soon as your order has shipped, you will receive an email with a tracking link. You can use it to follow your parcel online.

What are the shipping costs?

We don't charge shipping costs for orders within the Netherlands and Belgium.

What if I haven't received my order?

First check the status using the tracking link. No update or is your parcel delayed? Then get in touch with us, we are happy to help.

Can I return my order?

You get 60 days to change your mind, so you have plenty of time to find out calmly whether Luxyor is right for you.

Not quite what you were looking for? Then you can return the product in its original packaging. Our refund policy explains exactly how that works.

View the policy here

How does returning a product work?

Our returns page has a simple step by step plan for sending your product back. Once we have received and checked it, we process your return as quickly as possible.


View the policy here

FAQ: Care & Maintenance

Should I wear clothes in the sauna blanket?

Yes, we recommend wearing thin, breathable clothing.

Or use a cotton towel.

This is more hygienic and more comfortable.

How do I clean my infrared blanket?

Clean the blanket with a slightly damp cloth. Don't use cleaning products and never submerge the product in water. Let the blanket dry completely before using it again.

What should I do if my product gets dirty?

Clean it straight away with a soft, slightly damp cloth. Avoid harsh cleaning products. If the dirt is stubborn or you are unsure, contact us for advice.

Can I disinfect the blanket?

We recommend using only a soft cloth and, if needed, a mild natural cleaner. Don't use alcohol or chemical sprays, as they can damage the materials.

Can the infrared blanket get wet?

No, the blanket contains electronic parts and must not come into contact with water. Only cleaning the surface with a cloth is safe.

How do I store my infrared blanket safely?

Let the blanket cool down completely after use. Fold it loosely and store it in a dry place, preferably in the original packaging or storage bag.

Can I roll up or fold the infrared blanket?

Both are fine, as long as you do it loosely. Tight folds can affect the internal wiring over time. Avoid sharp folds and don't pinch the cable.

Can I store the blanket in a cupboard?

Yes, just make sure it lies loosely and isn't pressed under other items. Keep the cables separate or neatly coiled to prevent kinks.

FAQ: Service & Contact

How can I contact your customer service?

You can reach us by email.

Contact Luxyor here.

When can I expect a reply to my message?

We aim to answer your question within 24 hours on working days. When it is busy it may take a little longer, but we always do our best to help you as quickly as possible.

Can I get personal advice?

Yes, we are happy to think along with you. Whether you are choosing between products or have questions about use, you can always email us for personal advice.

Do you have a customer service phone line?

Our customer service works by email. Send us your question via the contact page and we will help you personally, usually within 24 hours on working days.

Contact Luxyor here.

Ready to choose your moment of calm?

You have all the information you need.

Discover which Luxyor product suits you best and order easily online.

The Luxyor promise

Experience total relaxation

Our products bring balance to body and mind, designed for deep rest and recovery.

Fast and safe delivery

Order before 5 pm, shipped the same day. Your Luxyor product is delivered quickly and free of charge.

Careful service, personal contact

Our team answers your questions quickly, with care and attention.