Shipping policy

Luxyor Shipping Policy

At Luxyor we understand how important it is to receive your order quickly. That is why we do our very best to make your experience as smooth as possible.

Shipping time

Orders placed on working days before 5 pm are shipped the same day. In most cases you will receive your order the next working day.

Please note: during busy periods or in case of delays at the carrier, delivery may take a little longer. We will of course keep you informed of the status of your order by email.

Shipping costs

Free shipping to all EU countries. For orders outside the EU, you will see the shipping costs at checkout.

Not at home on delivery

If you are not at home at the time of delivery, the carrier will try to deliver the parcel to a neighbour. If that is not possible, your parcel will be taken to a nearby pickup point. You will be notified of this through the carrier's track & trace message.

Damaged or incorrect delivery

Have you received a damaged parcel or was the wrong product delivered? Please contact us as soon as possible at klantenservice@luxyor.nl or call us on 085 050 9024, available Monday to Friday from 09:00 to 21:00. We will resolve this for you as quickly as possible.

Additional information

Orders are shipped with reliable delivery partners such as PostNL, DHL or DPD. You will always receive a track & trace code as soon as your order has been shipped. For questions about your delivery, you can reach us at klantenservice@luxyor.nl.